Customer Agreement

This Customer Agreement ("Agreement") governs your use of DeliverFresh online grocery store services.

By accessing or using our DeliverFresh website and placing orders, you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with any part of this Agreement, please refrain from using our services.

Account Creation

This Customer Agreement (“Agreement”) governs your use of DeliverFresh online store services. By accessing or using our website and placing orders, you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with any part of this Agreement, please refrain from using our services.

1.Account Creation

a. To place orders on our online grocery store, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password.

b. You agree to provide accurate, current, and complete information during the account registration process. It is your responsibility to keep your account information updated.

Placing Orders

a. By placing an order through DeliverFresh, you are making an offer to purchase the selected products and agree to be bound by the terms and conditions of sale specified during the checkout process.

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

Product Availability and Substitutions

a. We strive to maintain accurate product availability on our website. However, certain products may become unavailable due to various reasons beyond our control. In such cases, we may offer suitable substitutions or issue a refund for the unavailable items.

b. You have the option to specify any product preferences or indicate if substitutions are acceptable during the ordering process.

Pricing and Payment

a. All prices displayed DeliverFresh are in the specified currency and inclusive of applicable taxes, fees, and delivery charges, unless otherwise stated.

b. We make reasonable efforts to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to correct the price and offer you the option to proceed with the corrected price or cancel the order.

c. Payment for your orders can be made using the approved payment methods specified on our website. You agree to provide accurate and valid payment information.

Delivery

a. We will make a reasonable effort to deliver your orders within the specified timeframe. However, delivery times may vary due to factors beyond our control, and we do not guarantee exact delivery times.

b. It is your responsibility to provide accurate and complete delivery information. We are not liable for any delays or issues arising from incorrect or incomplete delivery details.

Returns and Refunds

If you receive damaged, expired, or incorrect items, please contact our customer support team within a reasonable timeframe for assistance. We may offer a replacement, refund, or store credit, depending on the circumstances.

Intellectual Property

a. All content on DeliverFresh online store, including text, graphics, logos, images, and software, is the property of DeliverFresh and is protected by intellectual property laws.

b. You may not reproduce, distribute, modify, transmit, or use any content from our website without our prior written consent.

Limitation of Liability

We strive to provide accurate information and a seamless shopping experience. However, we do not guarantee the accuracy, completeness, or availability of our website or services. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our services.

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Victoria in Australia. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Victoria.

Amendments

We reserve the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on our DeliverFresh website. It is your responsibility to review.