DeliverFresh is committed to complying with the Australian Consumer Law (ACL), ensuring all customers receive clear, fair, and transparent information regarding cancellations, returns, and refunds.

1. Cancellation of Orders by the Customer

Retail (Home Deliveries - B2C Customers)
- Before Dispatch: Orders may be cancelled free of charge up until they are dispatched from our warehouse. Once dispatch occurs, cancellations are subject to the conditions outlined below.
- After Dispatch: Once an order has been dispatched for delivery, cancellations are generally not permitted. However, customers can contact us to discuss the possibility of order adjustments or rerouting.
- Refunds for Cancelled Orders: If an order is cancelled before dispatch, a full refund will be issued. If cancelled after dispatch, refunds will be considered based on the nature of the situation (e.g., faulty goods, incorrect orders).

Business Clients (Wholesale - B2B)
- Before Dispatch: Orders may be cancelled free of charge before dispatch. If the order is in the process of being packed or dispatched, cancellation may incur a handling fee.
- After Dispatch: Once dispatched, business clients cannot cancel orders unless the products are faulty or there has been an error in the order. In such cases, a refund, replacement, or repair will be offered.

2. Consumer Rights under Australian Consumer Law (ACL)

As per the Australian Consumer Law, customers are entitled to the following rights:
- Faulty Goods: If the product delivered is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair.
- Delivery Issues: If the product is not delivered within the agreed timeframe, or if it is significantly different from what was ordered, you have the right to cancel the order or request a remedy.

3. Refunds and Returns

- Non-Faulty Products: In compliance with the ACL, DeliverFresh does not accept returns for non-faulty products, given the nature of our fresh produce.
- Faulty Products: If the product is found to be faulty, damaged, or not as described, a refund, repair, or replacement will be provided. Customers must contact us within 7 days of receiving the goods if there are any issues with the order.
- Returns Process: Faulty or damaged products must be returned in the same condition in which they were received. DeliverFresh will cover the cost of return shipping in such cases.

4. How to Cancel or Return an Order

If you wish to cancel or return an order, please follow the instructions below:
- For Retail (Home Delivery - B2C):
  - Contact us at support@deliverfresh.au or call 1300-905-418 immediately.
  - If the order is already dispatched, you may need to follow the returns process for faulty or damaged products.
- For Business Clients (Wholesale - B2B):
  - Contact your account manager or email support@deliverfresh.au to initiate a cancellation or return request.
  - A decision will be made based on the circumstances of the order.

5. DeliverFresh’s Right to Cancel an Order

DeliverFresh reserves the right to cancel any order if:
- Payment Issues: If payment is not received or authorized.
- Pricing Errors: If there is a pricing error or issue with the product description.
- Product Availability: If a product becomes unavailable after the order is placed.

In these cases, a full refund will be provided to the customer.

6. Contact Information

For any questions regarding cancellations, refunds, or returns, please contact us:

Email: support@deliverfresh.au 
Phone: 1300-905-418 
Address: 26 Parker Court, Roxburgh Park VIC 3064