Refund policy
Damaged or Defective Items
We offer a refund, replacement, or credit for items that arrive damaged, spoiled, or in poor condition. Please report such issues as soon as possible, typically before 6:00 PM (Local Time) on the day of delivery.
Incorrect Items Received
If you receive the wrong items in your order, DeliverFresh will rectify the mistake by providing the correct items or issuing a refund or credit.
Missing Items
If items are missing from your online order, please contact DeliverFresh's customer service at our toll Free number 1300-905-418 or via email at support@deliverfresh.au. We will investigate and arrange for the missing items to be delivered, issue a refund, or provide credit for future orders.
Cancellation Policy
DeliverFresh follows a policy that allows you to cancel or modify your order before it's prepared for delivery, typically before 6:00 PM (Local Time) on the day of your order.
Refund Methods
Refunds are typically issued using the same payment method you used for the original purchase. For example, if you paid with a credit card, the refund will be credited to that card.
Return Process
DeliverFresh's return policy involves contacting our customer service at our toll Free number 1300-905-418 or via email at support@deliverfresh.au before 6.00 pm (Local Time) on the day of delivery, providing details about the issue, and following their guidance on returning items.
Perishable Items
DeliverFresh recommends in good faith that these items must be returned in the same condition as they were delivered.
Consumer Guarantees
DeliverFresh complies with Australian Consumer Law, which grants you certain guarantees when purchasing goods online. These guarantees include that products are of acceptable quality, match their description, and are fit for their intended purpose. If a product does not meet these guarantees, you have the right to a remedy, which may include a refund.
Governing Law
DeliverFresh's Return and refund policy is governed by the applicable laws of Victoria and Australia. Any dispute will be dealt with in accordance with applicable Australian law and the jurisdiction of the appropriate courts and tribunals.
Amendments
DeliverFresh reserves the right to update or amend this Return and refund policy from time to time to reflect changes in our operations, delivery areas, fulfilment model, Partner Network or applicable requirements. The latest version of the policy will be published on our website.
Contact Us
For questions or concerns regarding your delivery, order or this policy, please contact DeliverFresh Customer Support:
Toll Free: 1300 905 418
Email: support@deliverfresh.au
Notice: Error Reporting
If you discover a grammatical, typographical or other error in this document, please bring it to our attention by contacting DeliverFresh Customer Support on 1300 905 418 or at support@deliverfresh.au. We appreciate your assistance in helping us maintain accurate and up-to-date information.
Effective Date: 04/10/2026