1. What happens if an item is missing from my order?
If an item is missing from your delivery and it’s not listed as out of stock on your invoice, please contact us. We offer two options: A refund for the missing item. A credit to your DeliverFresh account for future use. If you require a refund invoice, please notify us; however, please note that invoices once issued cannot be altered. Our team is ready to assist you!
2. Can I make changes to my order?
Yes! To modify your order, please contact us by phone before the order cutoff. Order cutoff: 6:00 PM (AEST) on the day the order is placed. Contact: Toll-free at 1300-905-418. After the cutoff, changes or cancellations must be made by phone.
3. What is the order cutoff time?
Orders must be placed by 6:00 PM (AEST) to qualify for next-day delivery. Missed the cutoff? Call us at 1300-905-418 for assistance.
4. How do I cancel my order?
Answer goes- Order cutoff: 6:00 PM (AEST). Cancellation methods: Online or by calling 1300-905-418.Cancellation fees: None. here...
5. What payment methods are accepted?
Payments are processed securely during checkout. Available options include: Online payment via credit or debit card (processed through Shopify’s secure gateway). Cash on Delivery (COD) for eligible orders.
6. How should I provide delivery instructions for apartments and gated communities?
For a smooth delivery: Accurate Address: Include full address with apartment/unit number. Access Details: Provide gate codes or special instructions. Delivery Slot: Choose a convenient time and ensure someone is available. Communication: Provide valid contact details and stay in touch with our team. Contactless Delivery: We offer contactless delivery, leaving the order at your door or designated area. Prompt Retrieval: Retrieve the order promptly to preserve freshness. If unavailable, arrange for a neighbour or building management to receive it. Feedback: Share your experience to help us improve. Our support team is always ready to assist you.
7. What are the guidelines for orders requiring attended delivery?
Certain orders require someone to be present: Perishable Items: Fresh produce, dairy, and frozen goods need immediate refrigeration. Fragile Items: Glass or electronics require careful handling. High-Value Items: Must be received by an authorized person. Temperature-Sensitive Products: Medications or specialty foods should be promptly received. Alcohol & Age-Restricted Items: Age verification is required upon delivery; these cannot be left unattended. Your cooperation ensures the safety and quality of your delivery. Contact us with any concerns.
8. How can I arrange a remote delivery?
Create an Account (Optional): Sign up via the DeliverFresh website or app. Browse & Select Items: Add your chosen products to the cart. Review & Confirm: Double-check order details before checkout. Select Delivery Slot: Choose a time that suits you. Payment: Complete payment securely online. Order Confirmation: Receive a confirmation email or SMS. Delivery: Be present to receive your order, inspect the contents, and contact the delivery team if needed.
Additional Queries
If you need further assistance, please contact us: Phone: 1300-905-418 Email: support@deliverfresh.au Our team will respond within 24 hours. Please ensure your contact details are accurate to receive prompt assistance.
Notice: Error Reporting
If you discover any grammatical, typographical, or factual errors in this document, please bring them to our attention: Toll-Free Phone: 1300-905-418 Email: support@deliverfresh.au We appreciate your feedback in helping us maintain accuracy and quality.