Welcome to DeliverFresh! 

We’re committed to providing a seamless online shopping experience for fresh produce and grocery essentials. Please review these guidelines to make the most of your shopping journey with us.

1. Browsing & Shopping Experience

• Easy Navigation: Our website is designed to help you quickly find what you need, with categories such as Fruits, Vegetables, Dairy, Eggs, Oils, and Specialty Items.
• Freshness Focus: Each product page clearly displays quality details, expected freshness, and best-before dates where applicable.
• Product Availability: Stock levels are updated in real-time to ensure accurate availability.

2. Ordering & Checkout

• Minimum Order Value: A minimum order of $100 is required to qualify for delivery.
• Secure Checkout: All payments are securely processed through the Shopify platform. DeliverFresh does not store or have access to your payment details. Payments are handled via Shopify’s secure payment gateway.
• Delivery Preferences: You can specify delivery dates and preferred time windows during checkout, subject to availability.

3. Delivery Information

• Delivery Areas: We deliver to locations within a 100 km radius of Melbourne, covering suburbs and surrounding areas.
• Order Cut-Off Times: Orders placed before 6:00 PM qualify for next-day delivery. Orders placed after 6:00 PM may require you to call our customer care team at 1300-905-418 to confirm delivery arrangements.
• Pickup Options: Currently, we do not offer pickup options. Our core service is to deliver directly to your doorstep.
• Delivery Fees: Delivery is free with a minimum order value of $100.

4. Freshness Guarantee & Returns

• Freshness Promise: We guarantee the quality of our produce. If you’re not satisfied, notify us within 24 hours for a replacement or credit.
• Easy Returns: Contact us with photos and order details for any concerns. We aim to resolve issues within 48 hours.

5. Customer Accounts & Data

• Create Your Account: Enjoy order tracking, past order history, and faster checkouts by creating an account.
• Privacy Policy: We respect your data. Your information is used only to process your order and improve our services.

6. Sustainability & Community

• Eco-friendly Packaging: We strive to reduce plastic use by offering reusable and recyclable packaging where possible.
• Local Partnerships: DeliverFresh supports local farms and businesses, ensuring that your food is as fresh and local as possible.

7. Customer Support

• Live Chat & Email: Reach us via live chat on our website during business hours or email support@deliverfresh.au.
• Phone Support: For delivery assistance, call us at 1300-905-418.
• FAQs: Visit our FAQ Page for quick answers to common questions.

8. Terms & Policies

Terms of Service | Privacy Policy | Returns Policy
These policies are available at the bottom of the website for your reference.

Notice: Error Reporting

If you discover any grammatical errors, typographical errors, or any other form of error in this document, kindly bring it to our attention by contacting us on Toll Free number 1300-905-418 or via email at support@deliverfresh.au.