Third-Party Fulfilment Policy
DeliverFresh Pty Ltd works with selected third-party suppliers and fulfilment partners to provide customers with a wide range of fresh produce, poultry, dairy and other grocery products.
Certain products may be sourced, packed, stored and delivered directly by our authorised supply partners.
Our partners are required to maintain the licences, registrations and food safety procedures applicable to the activities they perform, including appropriate storage, handling and transportation of temperature-sensitive products.
DeliverFresh remains your primary point of contact for orders, payments, customer service, delivery enquiries, complaints and applicable refunds or replacements.
Product availability and delivery arrangements may vary depending on your location and our fulfilment partners.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
Governing Law
DeliverFresh's Third-Party Fulfilment Policy is governed by the applicable laws of Victoria and Australia. Any dispute will be dealt with in accordance with applicable Australian law and the jurisdiction of the appropriate courts and tribunals.
Amendments
DeliverFresh reserves the right to update or amend this Third-Party Fulfilment Policy from time to time to reflect changes in our operations, delivery areas, fulfilment model, Partner Network or applicable requirements. The latest version of the policy will be published on our website.
Contact Us
For questions or concerns regarding your delivery, order or this policy, please contact DeliverFresh Customer Support:
Toll Free: 1300 905 418
Email: support@deliverfresh.au
Notice: Error Reporting
If you discover a grammatical, typographical or other error in this document, please bring it to our attention by contacting DeliverFresh Customer Support on 1300 905 418 or at support@deliverfresh.au. We appreciate your assistance in helping us maintain accurate and up-to-date information.
Effective Date: 04/10/2026