DeliverFresh Payment Policy

Welcome to DeliverFresh! This Payment Policy outlines the terms and conditions related to the processing of payments for all orders placed through our website, hosted on Shopify. By purchasing from us, you agree to the terms described below.

 1. Accepted Payment Methods

We offer multiple secure and convenient payment options to suit your preferences:

Online Payments (via Shopify Payments):

  • Credit Cards – Visa, MasterCard, American Express
  • Debit Cards
  • Digital Wallets – Apple Pay, Google Pay, Shop Pay
  • Afterpay (if enabled during checkout)

All online payments are processed through Shopify Payments, which complies with PCI DSS (Payment Card Industry Data Security Standards) and uses SSL encryption to safeguard your financial information.

Cash on Delivery (COD):

  • Available for eligible postcodes within our delivery areas.
  • Customers choosing COD must pay the exact amount in cash at the time of delivery.
  • A small COD handling fee may apply and will be displayed at checkout if applicable.
  • DeliverFresh reserves the right to verify COD orders via phone or email before dispatch.

 2. Payment Authorization and Confirmation

By submitting your payment details, you authorize DeliverFresh to charge the total order amount, including applicable taxes, delivery fees, and service charges. Upon successful payment, a confirmation email with your order details and invoice will be sent to your registered email address.

 3. Payment Failures and Resolution

In the event of a payment failure:

  • You will be notified immediately at checkout.
  • You may retry using another valid payment method.
  • For COD orders, if the delivery is unsuccessful due to non-payment, reattempts may incur an additional fee.

DeliverFresh reserves the right to temporarily suspend access to services until payment issues are resolved.

 4. Disputes and Chargebacks

If you believe a payment was made in error or without authorization:

Repeated or unresolved chargebacks may result in the restriction of your access to DeliverFresh services.

 5. Refunds and Returns

For details on how to return items and request refunds, please refer to our Refund & Returns Policy page.

 6. Currency and Taxes

All transactions are processed in Australian Dollars (AUD). Prices listed on our website are inclusive of GST and other applicable taxes unless otherwise stated.

 7. Data Privacy and Security

We value your privacy. All payment-related data is handled in accordance with our Privacy Policy and is never shared with third parties, except where required by law. Shopify’s platform ensures that your personal and financial details remain protected.

 8. Policy Changes

DeliverFresh reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with the revised effective date.

9. Contact Us
If you have any questions or concerns regarding our online payment policy or payment processing, please contact our customer support team our toll Free number 1300-905-418 or via email at support@deliverfresh.au.

Notice: Error Reporting
If you discover any grammatical errors, typographical errors, or any other form of error in this document, kindly bring it to our attention by contacting us at on Toll Free number 1300-905-418 or via email at support@deliverfresh.au.We appreciate your vigilance in helping us maintain accuracy and quality in our documents.


Effective Date: 01/09/2023